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Help Center

If you or a family member is struggling with addiction or need help with other issues, you can get help from the United Way.
*For CISAP questions, contact your TPA or Designated Representative instead of United Way.

United Way 211 Help Center

The United Way of Greater Cleveland can help both individuals and families experiencing small and large obstacles with health, income and education.

What is United Way 2-1-1?

This 2-1-1 help center provides residents in Ohio with free and confidential 24-hour access to a compassionate professional who will review your options for help, develop a plan and act as your advocate if you are faced with barriers to service. Simply dial 2-1-1 or chat with us for assistance. Se habla Espanol.

People and Places 211 Helps

United Way 2-1-1 information and referral specialists assist residents in 26 counties in Ohio, which includes 3.5 million people.

Services include:

  • The most basic needs such as food, heat and shelter
  • GED preparation classes
  • Prescription assistance
  • Health insurance enrollment
  • Free tax preparation and financial education through the Earned Income Tax Credit, which is the largest federal program benefiting low-to-moderate income workers
  • Free tax filing service through My Free Taxes
  • Dedicated services for veterans

The Help Hotline

211 referral specialists have the expertise and training to help you answer questions and devise a solution. Once they understand your needs, the specialist searches a resource database and makes a referral to resolve the situation and develop a detailed plan. Their team draws from more than 18,000 government, health and social services programs to identify all possible resources. The specialist also performs a follow-up call with the client to ensure resolution and listen to any ongoing concerns. The United Way 2-1-1 help center also collects and prepares detailed reports about the needs of people in the community to assess gaps in services and improve systems.